Re: [otrs] Cannot create FAQ Categories

1 Apr 2008

      Thanks for the feedback, however I am logged in as a user in the 
faq_admin group that has all permissions.

In an experement, I removed all permissions from the faq_admin group 
from my user and tried to post another FAQ entry, and still receive the 
error "Error: Need CategoryID!", indicating that the problem is not 
permissions; but rather that no Category was selected.

As I described in my OP, no category was selected, because the category 
dropdown box is empty, and I cannot locate within OTRS any place to add 
categories.

So, my original question remains: Where do I add categories?

---
- Nick Bright
   Network Administrator
   Terra World
   Tel 888-332-1616 x 315
   Fax 620-332-1201

Poe Chen wrote:
...
Nick,
You need to login as the user in "faq" or "faq_admin" group to have 
permission to add articles in the FAQ.
That's how I get mine working....
Hope it helps.
Poe
It's pretty easy, just make sure that you have set the permission
On Tue, Apr 1, 2008 at 3:37 PM, Nick Bright mailto:nick.bright@terraworld.net> wrote:
Greetings,
I've installed OTRS 2.2.5 recently, including the FAQ module. After
    adding users to the "faq" and "faq_admin" groups, and putting in my FAQ
    information upon clicking submit, this error is generated:
ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue Apr  1 13:46:22 2008
Message: Need CategoryID!
Traceback (2038):
       Module: Kernel::Modules::AgentFAQ::Run (v1.11) Line: 563
       Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670
       Module: /opt/otrs/bin/cgi-bin/index.pl (v1.81) Line: 47
Indeed, the Category dropdown box is empty (no selectable options);
    however I cannot locate anywhere within OTRS where I can create new
    categories. Nor have I been able to locate in any OTRS documentation
    where this function should even be located.
So, my main question is this: Where am I supposed to be able to go to
    create categories?
--
    ---
    - Nick Bright
      Network Administrator
      Terra World
      Tel 888-332-1616 x 315
      Fax 620-332-1201
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