Message

Sorry to take so long to reply. I'm afraid I didn't bookmark any URLs but found them all on google.fr with "otrs ldap" - many were in french . . .

Here's the Config.pm that works for me - let me know if anything is not clear:

# **************************************************** #

# insert your own config settings "here" #

# config settings taken from Kernel/Config/Defaults.pm #

# **************************************************** #

$Self->{'SendmailModule'} = 'Kernel::System::Email::SMTP';

$Self->{'SendmailModule::Host'} = 'our.smtp.server';

$Self->{'SendmailModule::Port'} = '25';

# UserSyncLDAPMap

# (map if agent should create/synced from LDAP to DB after login)

$Self->{UserSyncLDAPMap} = {

# DB -> LDAP

Firstname => 'givenName',

Lastname => 'sn',

Email => 'mail',

};

$Self->{'SystemID'} = 10;

$Self->{'SecureMode'} = 1;

$Self->{'Organization'} = 'our company';

use locale;

Self->{'AdminEmail'} = 'my@email.com';

$Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP';

$Self->{'AuthModule::LDAP::Host'} = 'LDAP-AD.domain.suffixe';

$Self->{'AuthModule::LDAP::BaseDN'} = 'dc=domain,dc=suffixe';

$Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName';

$Self->{'AuthModule::LDAP::SearchUserDN'} = 'cn=otrs,cn=users,dc=domain,dc=suffixe';

$Self->{'AuthModule::LDAP::SearchUserPw'} = 'xxxxxxxx';

$Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';

$Self->{'Customer::AuthModule::LDAP::Host'} = 'LDAP-AD.domain.suffixe';

$Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'dc=domain,dc=suffixe';

$Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';

$Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'cn=otrs,cn=users,dc=domain,dc=suffixe';

$Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'xxxxxxxx';

$Self->{CustomerUser1} = {

Module => 'Kernel::System::CustomerUser::LDAP',

Params => {

# ldap host

Host => 'LDAP-AD.domain.suffixe',

# ldap base dn

BaseDN => 'dc=domain,dc=suffixe',

# search scope (one|sub)

SSCOPE => 'sub',

# The following is valid but would only be necessary if the

# anonymous user does NOT have permission to read from the LDAP tree

UserDN => 'cn=otrs,cn=users,dc=domain,dc=suffixe',

UserPw => 'xxxxxxxx',

AlwaysFilter => '',

SourceCharset => 'utf-8',

DestCharset => 'iso-8859-1',

# customer uniq id

CustomerKey => 'sAMAccountName',

# customer #

CustomerID => 'uid',

CustomerUserListFields => ['userPrincipalName'],

CustomerUserSearchFields => ['sAMAccountName', 'sn', 'givenname'],

CustomerUserSearchPrefix => '',

CustomerUserSearchSuffix => '*',

CustomerUserSearchListLimit => 250,

CustomerUserPostMasterSearchFields => ['uid'],

CustomerUserNameFields => ['givenname', 'sn'],

Map => [

# note: Login, Email and CustomerID needed!

# var, frontend, storage, shown, required, storage-type

[ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ],

[ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],

[ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ],

[ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ],

[ 'UserCustomerID', 'CustomerID', 'userPrincipalName', 0, 1, 'var' ],

[ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ],

};

$Self->{CustomerUser2} = {