Hi Michiel, On 04.12.2009, at 08:58, Michiel Beijen wrote:
Oh yeah, that would be good!
I partially agree. The CI Database shouldn't be changed automatically in an controlled environment. Other wise the Configuration Management, Change Management and other processes rely on the correctness of automated changes in the CI Database which I do not recommend!!!!
I guess there is no tool out there currently that 'natively' integrates with OTRS. We do have customers that create .csv files from different discovery tools, and that are imported via a cron job every x hours.
And in most cases these CSV files have to be validated by Configuration Management processes. Just to draw a line, a automated import should always be organized outside OTRS as it is currently! Other formats for the im-/exports are welcome of course ;-) Also some predefined Import-APIs for most common tools like "Whatsup", "Spider", "IMSware", etc ... are pretty usefull and welcome. Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net https://webint.cryptonode.de / a Fractal project