Hi Mark,
The need for hiding some queues from the customer is like this ;
I have a queue that is used only by the developers ( say, Developer queue ) for submitting release plans . Another queue is there for the end users ( say Support queue ) All the developers are given admin privileges and they user the phone view to enter a new request to the Developer queue. So my need is to hide this Developer queue from the end user community. can you suggest any any ideas ?
regards,
Kannan.
"Grimes, David" <david.grimes@belointeractive.com> wrote:
I have been curious about the same thing. I want to have a default queue
that everything comes into which would then be delegated out to the
appropriate queue by the helpdesk lead. I have accomplished this by creating
sub-queues. So for instance I have a generic queue called helpdesk and as
sub-queues I have created network systems and phone. Maybe you can try doing
it that way. One note, I do still show two queues in the To: list the
Postmaster queue is showing up and I'm not convinced deleting it from the
queue list is such a good idea. Would it break something to do so? I'm
Kannan the less options presented to a user the more simple it is for them.
Regards
DG
-----Original Message-----
From: Mark Mertel [mailto:mmertel@olympus.net]
Sent: Thursday, December 25, 2003 11:06 PM
To: User questions and "discussions about
OTRS.
Subject: Re: [otrs] Re: Deleting Users, Queue , System Address
Kannan,
there's always a way - and if not, there's probably a hack. What
criteria are you planning on using to filter the queues ? I mean, why
display some and not others, and if they don't display, why even have
them ? You could probably us the 'valid' strategy here as well, couldn't
you ?
On Fri, 2003-12-26 at 02:59, kannan v wrote:
> Hi,
> Thanks all. It will be very helpful if there is a provisioin for
> deleting the obects
> from the database in an enterprise scenario with a large no of users..
> For now , i will use the "valid" field to serve my purpose.
>
> Can any one answer my second problem . ( Listed Below )
>
> >Also it will be very helpful if some one can tell me about how
> > to restrict the queues ( OR emai id's ) that gets listed in the To
> field of >the Customer Message interface
that is used to create New
> Ticket.
> > ( That is , I don't want to display all the queues OR system emai
> ids
> > in the New Ticket Creation Page because this causes confusion in the
> > customer users ).
>
>
> Thankin you,
>
> Kannan.
>
>
>
>
>
> Mark Mertel wrote:
> After getting OTRS installed on my laptop, I see that all
> should need to do
> is mark the user, queue, whatever to invalid, or
> invalid-temporarily. So,
> don't go mucking around with your database ;>)
>
>
> kannan v writes:
>
> > Dear All,
> >
> > I have installed OTRS and slowly getting acquainted with its
> nice features. Want to know whether there is a provision for
> deleting users,
> > ( both customer and Agent ) , Queue and System Address. If
> there
> > is no interface , kindly guide me about the sql's to run on
> the DB for the
> > removal of the above that will also delete all the
> dependencies.
> >
> > Also it will be very helpful if some one can tell me about
> how
> > to restrict the queues ( OR emai id's ) that gets listed in
> the To field of the Customer Message interface that is used to
> create New Ticket.
> > ( That is , I don't want to display all the queues OR system
> emai ids
> > in the New Ticket Creation Page because this causes
> confusion in the
> > customer users ).
> >
> > Again, congrats to the developers of OTRS for a really good
> product .
> >
> > Thanking you,
> >
> > Kannan.
> >
> >
> >
> >
> >
> >
> >
> >
> > Yahoo! India Matrimony:
Find your partner online.Post your
> profile.
>
>
> ---
> Mark Mertel
> mmertel@olympus.net
> Phone 206-322-9074
> Cell 206-409-2018
>
> _______________________________________________
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> Support oder Consulting für Ihr OTRS System?
> => http://www.otrs.de/
> Yahoo! India Matrimony: Find your partner online. Post your profile.
>
> ______________________________________________________________________
>
> _______________________________________________
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> Support oder Consulting für Ihr OTRS System?
> =>
http://www.otrs.de/
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting fr Ihr OTRS System?
=> http://www.otrs.de/
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting für Ihr OTRS System?
=> http://www.otrs.de/
Yahoo! India Matrimony: Find your partner online.
Post your profile.