I'd like to use the same telmplate as bulk action for adding new notes I've tried to add the checkbox to the dtl and to the module agentNote.pm but probably there is something else to add in the pm for example When you select more than one ticket and do a bilk action you can add a note and move all tickets to a new state and a new queue When you are zooming one ticket you can't do a bulk action and if you select to add a note you can only select if the note would be internal or external without the possibility to change the queue or change the state
So, don't zoom the ticket then. Select just the one ticket for bulk action (you can do that), add the note, and move it.> Tyler
Unfortunately I have to zoom the ticket to view the attachment Ciao AleX