On 23.11.2010, at 12:25, Roland Wolters wrote:
> Hej list,
>
> I want to auto-sort a given incoming mail (identified by a subject string) as a
> parent into one queue with several child tickets in other queues.
>
> I thought this should be possible by adding a PostMaster Filter matching the
> given subject and adding the X-OTRS-header "X-OTRS-Children-In-Queues"
> containing a comma separated list of the queues I want to create children in:
> "foo::bar,foo::zeta,alpha::beta".
>
> However, this does not seem to have any effect - the ticket is created in the
> RAW queue.
>
> If I add X-OTRS-Queue with "foo::something", a ticket is created in
> foo::something, and another one in the first queue mentioned in "X-OTRS-
> Children-In-Queues" - but they are not linked what so ever.
>
> So I do wonder: what is the right way to fill in X-OTRS-Children-In-Queues to
> create a bunch of inter-linked parent and child tickets?
> DestQueue.pm looks to me like the way would be to insert
> "foo::bar,foo::zeta,::alpha::beta", just like I tried...
>
> Regards,
>
> Roland
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> Roland Wolters
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