23 Jun
2008
23 Jun
'08
2:25 p.m.
hi Nils,
Is it supposed to work this way or am I misunderstanding?
It's mostly supposed to work this way. There are a lot of ways people will want to use a ticket system and OTRS can accomodate a lot of them. This generic approach might mean that not everything is optimized for your usage pattern.
Thank you for enlightening answer. Splitting is too "heavy" in our usage pattern, we'll just keep forwarding and changing email addresses in the tickets. -- Lars