[otrs] RE?: Cron jobs : what to change to make the refresh

25 Jan 2010

      Merci Florian, çà marche !

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Today's Topics:

   1.  RE?:  Cron jobs : what to change to make the refresh
      quickier? (Florian Houel)
   2. Re:  ticket not see on customer interface (Sebastien Bory)

----------------------------------------------------------------------

Message: 1
Date: Fri, 22 Jan 2010 16:23:31 +0100
From: "Florian Houel" 
Subject: [otrs] RE?:  Cron jobs : what to change to make the refresh
        quickier?
To: "User questions and discussions about OTRS." 
Message-ID: <700AA6975DC8A741AD5F8C57C4A74C4F012E89@arc.arc-lan.local>
Content-Type: text/plain; charset="iso-8859-1"

Actually, there's no comment to move in your crontab, the line starting with "*/10 ... " means "every 10 minutes".
Just change it to "*/5 ..." to have the PostMasterMailbox.pl script executed every 5 minutes.

<French> Inutile de modifier les commentaires, c'est la ligne commencant par "*/10 ..." qui permet d?j? la r?cup?ration toutes les dix minutes. Il suffi de la modifier avec "*/5 ..." pour ex?cuter le script PostMasterMailbox.pl toutes les cinq minutes.

Best regards, hope this helps.

________________________________

De: otrs-bounces@otrs.org de la part de Martignier, Philippe
Date: ven. 22/01/2010 13:58
?: otrs@otrs.org
Objet : Re: [otrs] Cron jobs : what to change to make the refresh quickier?

Thanks for your quick responses!

As our transfer is a bit complex than explained (users still want to keep messages in outlook, yes they do like a parallel work at the moment), I will try the Florian solution.

So if I understand right we have to move the comments and place 3 or 5 instead the 10 ...

Do you know if the fact that changing that parameter can interfer with other cron jobs ? Any side effects?

Many thanks