hi robert,
below is the output of bin/PostMasterPOP3.pl -d2 followed by the logs from
the AdminLog page. there are no logs at /var/log/otrs.log where i told
installer.pl to write the logs to.
otrs@linux:~> bin/PostMasterPOP3.pl -d2
Message 1/1 (tickets@mail.[removed].com)
New Ticket created!
TicketNumber: 1000011
TicketID: 12
Priority: 3 normal
State: new
CustomerID: no_such_user@aol.com
CustomerUser: no_such_user@aol.com
From: "fake aol test acct"
ReplyTo: steven@[removed].org
To: Tickets@[removed].com
Subject: queue filter test weds #15
MessageID: <13584.64.94.116.190.1079570307.squirrel@webmail.[removed].com>
Queue: Support
Connection to mail.[removed].com closed.
#### AdminLog entries for the above:
Wed Mar 17 16:38:02 2004 notice OTRS-PM3-10 Fetched 1 email(s) from
tickets@mail.[removed].com.
Wed Mar 17 16:38:02 2004 notice OTRS-PM3-10 Fetched 1 email(s) from
tickets@mail.[removed].com.
Wed Mar 17 16:38:02 2004 notice OTRS-PM3-10 New Ticket [1000010] created
(TicketID=11, ArticleID=33).
Wed Mar 17 16:38:02 2004 notice OTRS-PM3-10 New Ticket [1000011] created
(TicketID=12, ArticleID=34).
Wed Mar 17 16:38:02 2004 notice OTRS-PM3-10 Sent email to
'steven@[removed].com, ' from 'OTRS Notification Master '.
HistoryType => SendAgentNotification, Subject => [Ticket#: 1000010] New ticket notification!
(queue filter test [...])
Wed Mar 17 16:38:02 2004 notice OTRS-PM3-10 Sent email to
'steven@[removed].com, ' from 'OTRS Notification Master '.
HistoryType => SendAgentNotification, Subject => [Ticket#: 1000011] New ticket notification!
(queue filter test [...])
Wed Mar 17 16:38:02 2004 notice OTRS-PM3-10 Sent auto response
(SendAutoReply) for Ticket [1000010] (TicketID=11, ArticleID=35) to
'steven@[removed].org'.
Wed Mar 17 16:38:02 2004 notice OTRS-PM3-10 Sent email to
'steven@[removed].org' from 'Trouble Ticket System
'. HistoryType => SendAutoReply, Subject => [Ticket#: 1000010] Trouble Ticket Opened (RE: queue
filter test we [...])
Wed Mar 17 16:38:02 2004 notice OTRS-PM3-10 Sent auto response
(SendAutoReply) for Ticket [1000011] (TicketID=12, ArticleID=36) to
'steven@[removed].org'.
Wed Mar 17 16:38:02 2004 notice OTRS-PM3-10 Sent email to
'steven@[removed].org' from 'Trouble Ticket System
'. HistoryType => SendAutoReply, Subject => [Ticket#: 1000011] Trouble Ticket Opened (RE: queue
filter test we [...])
to me it looks like otrs isn't even seeing the changes in Config.pm Is
there anything i need to do after editing Config.pm for the changes to
take effect? I've tried 'rcotrs restart' to no avail.
tia,
~Steven
In reply to:
Ok, then post some portions of your log file.
Regards,
Robert Kehl
hi robert,
below is the output from 'bin/PostMasterPOP3.pl -d2' and below that are
the log entries from the AdminLog page.
--
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
