Hello,

I'm trying to configure OTRS for my usage (creating customer companies, customer users, queues, etc ..). I was writing some tickets to understand queues managing when suddenly I have this message when I try to creat a new ticket:

ERROR: OTRS-CGI-99 Perl: 5.8.5 OS: linux Time: Mon Nov 19 16:07:38 2007

Message: Need TicketID!

Traceback (3327):
   Module: Kernel::System::Ticket::Article::ArticleCreate (v1.147) Line: 83
   Module: Kernel::Modules::CustomerTicketMessage::Run (v1.24) Line: 318
   Module: Kernel::System::Web::InterfaceCustomer::Run (v1.20) Line: 704
   Module: /opt/otrs/bin/cgi-bin/customer.pl (v1.37) Line: 47

Is there someone who know how to deal with this error ?

Thanks in advance.