Hi,
no it’s not missing, if you are not specify the match criteria it’s applied for all ticket – as manual describes. When I assign a specific services to a customer I add the CustomerID in properties section.
It’s not an option to use the Customer User <-> Service feature because the customers are comes from AD.
Anyway thanks for your reply!
Cheers!
Zoltan
Zoltán BIRÓ
T: +36 1 700 82 99 │ M: +36 30 931 99 60
mailto:zoltan.biro@amaris.com zoltan.biro@amaris.com
From: otrs [mailto:otrs-bounces@lists.otrs.org] On Behalf Of Alvaro Cordero
Sent: Tuesday, April 24, 2018 4:20 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] OTRS 6 ACL issue
Hello,
It looks like you are missing your properties section.. How do you check what matches or not to assign your services? If you are just assigning customers to services why not using Customer User <-> Services feature?
2018-04-24 6:23 GMT-06:00 BIRO Zoltan mailto:zoltan.biro@amaris.com >:
Hi Guys!
I’m using a lot of ACL in OTRS 5. After the upgrade of the test environment from 5.0.27 to 6.0.6 I got a lot of ACL related message in OTRS log during the new ticket creation:
[Tue Apr 24 13:24:15 2018][Error][Kernel::System::Ticket::TicketACL::_CompareMatchWithData][2074] Need Data!
[Tue Apr 24 13:24:15 2018][Error][Kernel::System::Ticket::TicketACL::_CompareMatchWithData][2074] Need Data!
It looks ACL’s are working but these messages are slowing down the system.
I’m using the ACL for Service assignment according the CustomerID…so all ACL’s are disabled and created a very simple one which is assign SPAM service for all customer.
$Self->{TicketAcl}->{'00001 - SPAM service'} = {
'Possible' => {
'Ticket' => {
'Service' => [
'SPAM'
]
}
},
'PossibleAdd' => {},
'PossibleNot' => {},
'Properties' => {},
'PropertiesDatabase' => {},
'StopAfterMatch' => 0
};
The result is the same with this simple one it’s working but I got the message 48 times!
Is anybody faced the similar issue after the upgrade?
Many thanks!
Zoltan
Zoltan BIRO
Senior Consultant
+3617008299
Madach Imre ut 13-14., 1075 Budapest
http://www.amaris.com/ www.amaris.com mailto:zoltan.biro@amaris.com zoltan.biro@amaris.com
https://urlsand.esvalabs.com/?u=https%3A%2F%2Fwww.facebook.com%2Famaris.offi... https://urlsand.esvalabs.com/?u=https%3A%2F%2Ftwitter.com%2FAmaris&e=abe3d79... https://urlsand.esvalabs.com/?u=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fa...
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/ https://urlsand.esvalabs.com/?u=http%3A%2F%2Fotrs.org%2F&e=abe3d79a&h=405170...
Archive: http://lists.otrs.org/pipermail/otrs https://urlsand.esvalabs.com/?u=http%3A%2F%2Flists.otrs.org%2Fpipermail%2Fot...
To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs https://urlsand.esvalabs.com/?u=http%3A%2F%2Flists.otrs.org%2Fmailman%2Flist...
--
Alvaro Cordero Retana
Consultor de Tecnologias
Tel: 22585757 ext 123
Email: alvaro@gridshield.net mailto:alvaro@gridshield.net
http://www.gridshield.com/images/gs-signature.png
