26 Nov
2003
26 Nov
'03
7:04 p.m.
We have OTRS setup to pull messages from a POP3 account on our e-mail server. Lately, we have been having a problem with duplicate tickets being created by the system. Since OTRS completely pulls everything out of the POP3 e-mail account when it downloads a new message and creates a ticket, is there a log somewhere or some method I can use to determine why the duplicate messages are occurring? Thanks, Bakari A. Allen Director of Information Technology Jackson and Hardwick, LLC 770.625.0200 extension 210 bakari.allen@jhlaw.net