Re: [otrs] Permissions Issue with TicketCounter.log

8 Mar 2004

      On Mon, 2004-03-08 at 12:52, Robert Kehl wrote:
...
On Friday, February 27, 2004 7:53 PM
L. Mark Stone  wrote:
...
Today we went to create a new ticket by using the "Compose Email"
button from within OTRS, and we got an error "Can't write
/opt/otrs/var/log/TicketCounter.log: Permission denied".
...
Two questions:
1. What should the permissions on this log file be?
chmod 664 $OTRSDEST/var/log/TicketCounter.log
To prevent you from this in future, use SetPermissions.sh as follows
bin/SetPermissions.sh otrs wwwrun www wwwrun www
Robert,

The line above generates errors for me.  If I run ./SetPermissions.sh
with no arguments, I get the syntax as:

OTRS_HOME  OTRS_USER  WEBSERVER_USER OTRS_GROUP  WEBSERVER_GROUP.

The example leaves off the groups, btw.

So, from /opt/otrs/bin, I ran:

./SetPermissions.sh /opt/otrs otrs wwwrun www wwwrun, and that completed
with no errors.

Now, hopefully the file will stay writeable!

Thanks,
Mark

-- 
______________________________________________________________
L. Mark Stone
President
Reliable Networks of Maine, LLC
477 Congress Street, 5th Floor
Portland, ME 04107

Tel: (207) 772-5678
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Email: LMStone@RNoME.com
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