(hope this doesn't find all of you twice, but apparently lots of MTAs got very excited by my first try...)
Thanks, Brett. Sadly, that gave me no love, but I think I've figured out what the problem is.
It looks like on my system (stock Ubuntu Gutsy, which probably means everywhere Debiannish...) the Defaults.pm contents in /usr/share/otrs/Kernel/Config are stomping on my carefully crafted configuration Config.pm in /etc/otrs/Kernel Defaults.pm isn't in /etc/otrs where you'd think it would be (on a debian system, at least) so it took me a while to figure out what was going on.
Commenting out a bunch of the incorrect defaults and declaring them correctly in Config.pm has both solved my ldap authentication problem and another wierd problem I was having with otrs/customers.pl and otrs/index.pl looking and acting the same.
I'll file a bug with the Debian package maintainers.
- mhoye
----- "Brett Davis"
Try:
$Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';
Brett Davis