26 Mar
2008
26 Mar
'08
6:37 a.m.
Hi, sometimes ticket are set to pending until a date in the "far" future. These tickets bother in the queue or myqueue-view. So I though about making a new (my first) state of type pending-auto, called it "pending - hide". I deleted "pending auto" from Ticket::ViewableStateType and added "pending - hide => open" to Ticket::StateAfterPending to recall "pending - hide" with overdue date. So far so good. The problem ist that * unlocked "pending - hide"-tickets are really hidden within queue-view * but locked "pending - hide"-tickets are shown within myqueue-view I now can remember that lock closed tickets are also shown within myqueue ;-) Any suggestions how I could realize my requirement to also hide locked tickets? Bye, Alex