I need advise, I am getting funny charectors on the otrs, see below

I would like to request if you can help me block someone’semail address

and block all incoming emails from him/ her.

thanks

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From: Mamakwa M. Sefiri
Sent: 04 May 2006 09:07 AM
To: 'User questions and discussions about OTRS.org'
Subject: Date on tickects

Is it possible to make the Date field to appear on the ticket?

Please advice

Thanks

Mamakwa