Obviously, you must allow this in your "users<->groups" profile via the Admin interface... ;-) It's necessary to check the "change owner" option explicitly!! This way you can grab a ticket owned by anyone else and take ownership by your self to do anything you want. Bye! On 7 Apr 2005 at 13:46, Christophe Zwecker wrote:
ah ok, thats nice! thx. I can see all tickets now
problem is I cant close tickets which are owned by somone else, is it possible to have that ? I cant even change owner on locked tickets
..
thx for your help!
Chris
Victor Rodriguez Cortes wrote:
Hello!
You can view all locked tickets in queue view using this setting in Config.pm:
$Self->{ViewableLocks} = ["'lock'", "'unlock'", "'tmp_lock'"];
I think this can solve you needs and also hopefully the other mail you sent to the list today about agent notifications, as everyone will be able to see all tickets in a queue.
Bye!
-- Christophe Zwecker mail: doc@zwecker.de Hamburg, Germany fon: +49 179 3994867 http://www.zwecker.de
"Reality is that which, when you stop believing in it, doesn't go away"
--- Victor R. Rodriguez Departamento de Sistemas Valoraciones del Mediterraneo, S.A. ---