When a customer tries to print from Ticket Zoom, and the customer.pl?Action=CustomerTicketPrint page comes up....
 
it doesn't read my custom output layout from Output/HTML/Standard/CustomerTicketPrint.dtl.
 
Yet my printheader and printfooter output layouts are processed.
 
 
So - my question is... is customerticketprint.dtl ignored? And, since this appears to be the case, where does the output come from?
 
 
Jeff