Re: [otrs] default agent preferences

If users was created before you changed frontend::agent::preferences it doesn't works. Parameters are set up previously/before. Try to changeby hand in admin area / Users (or customer) preferences. Or delete all your users from database. If new parameters doesn't works, try to restart OTRS service ? For language normally you must just set up DefaultLanguage setting in Framework->Core. Try to restart otrs too ? If you want to change language pref, don't forget spell dict language in frontend::agent::preferences and frontend::customer::preferences. Go to PreferencesGroups###SpellDict: and put in DataSelected : italian and create a new key in Data => italian, Italiano ?? Hope it's help Le 09/04/2010 14:37, Claudio Tassini a écrit :

Thank you very much Guillame, that worked. I saw those settings in frontend::agent::preferences but I thought they wouldn't work for users created through AuthSyncModule .

The DefaultLanguage setting in Framework->Core however still does not work. I've set it to "it" but any newly created user/customer still gets English as the default language. Any idea of why this happens? I've deleted all unneeded languages in DefaultUsedLanguages leaving just "it" and "en".

2010/4/9 Guillaume Rehm mailto:Guillaume.Rehm@bnu.fr>

Hi,

In SysConfig you can edit default notifications parameter for all agents. Show here Ticket -> Frontend::Agent::Preferences Configure DataSelected to 1 (=Yes)

Hope it's you want.

Le 08/04/2010 13:15, Claudio Tassini a écrit :

...

Hi guys

is there a way to set the default preferences that should be set for a newly created user? I use LDAP authentication so I don't manually create users inside OTRS, but I would need that new users have all the notifications enabled by default and I can't find how to do it in SysConfig as I did with the theme and language.

Alternatively, maybe there's a way to configure the AuthSyncModule to set the db fields:

UserSendMoveNotification UserSendFollowUpNotification UserSendNewTicketNotification UserSendLockTimeoutNotification

to "1" when syncing users?

-- Claudio Tassini

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-- Guillaume REHM Centre de Ressources Informatiques Responsable Sécurité du Système d'Information (RSSI) Bibliothèque Nationale et Universitaire de Strasbourg 5 rue du Maréchal Joffre BP 51029 67070 Strasbourg tél: 03 88 25 28 23 fax: 03 88 25 28 03 mail: guillaume.rehm@bnu.fr web: http://www.bnu.fr