[otrs] Getting mail into OTRS

I'm looking for some help getting email into OTRS 2.0. I can access otrs via the webserver and I can see that fetchmail is getting the mail. It's connecting to my IMAP server and dropping the mail into /var/mail/otrs but I'm not sure where to go next. For background the OS is SuSE 9.3 Pro. I installed OTRS via the SuSE rpm and the webserver is Apache 2.0. Procmail is running. Thanks, Joel