Dear OTRS list, I know this is way off-topic, but I can't find elsewhere to search and/or ask about this. Basically I need a web service (something like OTRS) to serve in our office to do the following: - We have our office covered in shifts - By the end of each shift, a shift summary email is written and sent out to all the team - We need to have some sort of automated service, so that employees wouldn't have to type in an email from A-to-Z, but rather find some spreadsheet-like forms on a webpage, and just type away the needed details I know this is way off-topic, and should *not* be sent here, but then again, I was never let down by you guys. Appreciate your thoughts on this. Thanks and Best Regards, Muhammad El-Sergani.