Re: [otrs] Responding to users via OTRS.

Lars Jørgensen schreef:

Hi Ken,

...

Hi, all. Maybe I'm just dumb, but I haven't figured out how one uses OTRS to respond to users.

In admin:

1. Create standard response(s). They can be empty if you like.

2. Assign responses to queues

In frontend

3. Select ticket and open it (zoom)

4. Click on desired response in the right side of the window. The list of responses corresponds to what you did in (2) above.

5. Edit the individual response where needed before sending. (optional)