Hello.<br><br>I&#39;m begginer in OTRS and I&#39;m little lost to how configure a SLA for tickets. I created some services levels, but I don&#39;t know how associate the ticket with the SLA. <br><br>When I create a ticket (using a admin user) the fields &quot;service&quot; and &quot;SLA&quot; are empty. In really, I would like associate a SLA rule with a queue. And the tickets in this queue will have the same service level. Is possible?<br>

<br>There&#39;s some tutorial or manual that I can follow?<br><br>I&#39;m testing the OTRS 3.1.<br><br>Thank you and sorry for my english.<br clear="all"><br>-- <br>Att,<br>Douglas Nascimento de Jesus<br><a href="http://beaglenetwork.blogspot.com" target="_blank">beaglenetwork.blogspot.com</a><br>