Re: [otrs] OTRS duplicate notification "event"

26 Apr 2016

      Hi Rose,
Please check whether you have any duplicate notification settings in:
Admin->Queue Settings->AutoResponsesAdmin->Ticket Settings->TicketNotifications Best Regards,
Sujeeva Tissaarachchi 

      From: Rose Dowson 
 To: User questions and discussions about OTRS.  
 Sent: Tuesday, 26 April 2016, 20:16
 Subject: [otrs] OTRS duplicate notification "event"

Hi,

    I have a problem with mail notification when The customer create a new ticket the agent receive many mails that contain the same body 'ticket Owner Update'.

Please I want to know what is the problem. Keep on mind that I configured the agents of each department haven't the same rights.

Please I need a help.
Best Regards,

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