
3 Nov
2005
3 Nov
'05
2:04 p.m.
On 10/27/05, Roberto Giana
I wrote once some some simple scripts, which showed how many (open) tickets are in a queue, how many in which state and so on... Also wrote a script for extracting customer name, ticket subject and sending it with sms_client for paging ticket owners using a generic agent. It should be easy to combine both in a simple add-on script for displaying the infos.
I can't speak for anyone else, but this script sounds intersting - any chance you could pass a URL to the list? (I've seen a few "I've got this patch that does X, email me if interested" posts on the list - I'd second the suggestion of a user-contrib section for OTRS, or just have people email their contributions to the list)