maybe you don’t retrieve enough information from AD to enable TicketMessage to work...

Have you tried to search for customers in the agent interface (customers tab)? does it work and show correct customer information?

Juan Clavero Almirón

De: Wagner [mailto:wagnerspi@gmail.com]
Enviado el: viernes, 14 de octubre de 2011 16:18
Para: User questions and discussions about OTRS.
Asunto: [otrs] Problem after configuring AD authentication

Hello,

I've just configured AD authentication, and is working pretty well,

but when a customer logins and tries to create a ticket

it redirects to the page

http://ip/otrs/customer.pl?Action=CustomerTicketMessage

and the page stays blank

does anyone knows what could it be?

thanks