Re: [otrs] Filter of owners in view of tickets by states

El 2018-06-21 10:45 am, Gustavo Antonio Lutz de Matos escribió:

Hi Rivera

To filter the Owner column you need to type the user name, if I'm not wrong the search is case sensitive.

ATENCIOSAMENTE, GUSTAVO ANTONIO LUTZ DE MATOS www.grupoimagetech.com.br [1]

Em qui, 21 de jun de 2018 às 08:14, Ing. Jesus Rivera escreveu:

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Good morning, how do I operate the Owners filter in the ticket view by states? When I try to filter it, it appears blank. -- -------------------------

ING. JESÚS RIVERA TEL: 0426-4840899 DIRECCIÓN DE AIT RESPONSABLE DEL DEPARTAMENTO DE SEGURIDAD DE LA INFORMACIÓN

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Thanks for answering, but if it works, there will be something to activate in the configurations, I hope I do not have to touch code ... hehe -- ------------------------- ING. JESÚS RIVERA TEL: 0426-4840899 DIRECCIÓN DE AIT RESPONSABLE DEL DEPARTAMENTO DE SEGURIDAD DE LA INFORMACIÓN