Hi All, I have a current WIN32 installation of the following: Apache 2.23 PHP 5.2.0RC4 Perl 5.8.8 MySQL v4.1 I use this install to host and run Cacti v0.8.6i/phpMyAdmin 2.8.2.4/Joomla. Therefore naturally I want a ticketing system that fits in with the current configuration and I notice that OTRS support all of these technologies but the only method of install is the "pre-packaged" installation. This is great for those who don't have the backend already setup but not much help to me. I've tried to "butcher" up the config to get the thing working but I feel I'm just making things worse. Has anyone successfully installed OTRS who are in a similar situation to me? Many thanks! Cheers, _________________________________ Peter Farmer _____________________________________________________________________ Disclaimer: This message is intended only for the use of the addressee(s) named above and may contain privileged information. If you are not the intended recipient of this message you are hereby notified that you must not disseminate, copy or take any action based upon it. Please delete and destroy the message from your computer. If you received this message in error please notify the Healthe Group of Companies immediately. Any views expressed in this message are those of the individual sender, except where the sender specifically states them to be the views of the Group.