Hi all,

I am trying to add MasterTicket Dynamic Field to the additional ITSM field screen.

I’ve added TicketFreeKey12 and TicketFreeText12 in  Ticket::Frontend::AgentTicketAddtlITSMField###DynamicField with no result.

To see if I was doing it right, I’ve added TicketFreeText14 (ImpactID) to this option… and it appears twice!

Anybody can help?

Kind regards,

Juan Clavero