Hi all, i've just inherited the OTRS project from a colegue. Out otrs installation is a 2.0.4, looking at the manual, there is an upgrade path: 2.0-> 2.1 -> 2.2 -> 2.3 -> 2.4 - > 3.0 Until here everything is clear. digging inside the various upgrading files of all the versions looks that the main part is the database schema upgrade (we are using mysql). Because im installing OTRS into a new server (the old one is a very old debian) with a Centos5, can I suppose to do this way ? 1. Install mysql 2. Install apache 3. Install otrs 3.0.11 4. Restore the 2.0.4 database 5. Apply all the mysql.pl upgrade patches from 2.1,2.2,2.3,2,4 and then from the 3.0.11 script dir ? Because many files will just be replaced and themes are not compatible.. Does it make sense ? Any idea or suggestion ? before to ask I already looked at the forum without much success Best regards, Luca Domenella E: mailto:luca.domenella@bwinparty.com luca.domenella@bwinparty.com http://www.bwinparty.com/ www.bwinparty.com This email and any attachments are confidential, and may be legally privileged and protected by copyright. If you are not the intended recipient dissemination or copying of this email is prohibited. If you have received this in error, please notify the sender by replying by email and then delete the email completely from your system. Any views or opinions are solely those of the sender. This communication is not intended to form a binding contract unless expressly indicated to the contrary and properly authorised. Any actions taken on the basis of this email are at the recipient's own risk.