Re: [otrs] Apache crashing & mod_perl disable

4 Oct 2012

      Thanks Michiel,

Would you confirm if I can use this Apache version with 3.0.x version too.

Thanks again

Antonio

-----Mensaje original-----
De: Michiel Beijen [mailto:michiel.beijen@otrs.com] 
Enviado el: miércoles, 03 de octubre de 2012 4:53
Para: User questions and discussions about OTRS.
CC: Antonio Sarmiento
Asunto: Re: [otrs] Apache crashing & mod_perl disable

Hi Antonio,

I've created a new version of the Windows Installer which bundles a different
Apache (ApacheLounge's version) with a different mod_perl; for me it no longer
restarts but I would like to get some feedback from actual users.

Please test it and let me know if it works for you!

https://www.dropbox.com/s/3zwhmjc6tx2tduj/otrs-3.1.10-win-installer-2.5.0-be...

--
Mike

On Tue, Sep 25, 2012 at 8:02 PM, Antonio Sarmiento  wrote:
...
Hi, everybody
On win 2003 server R2 OTRS 3.0.10
I am getting this error in my Windows Application event log:
Faulting application httpd.exe, version 2.2.17.0, faulting module
perl512.dll, version 0.0.0.0, fault address 0x000206e3.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
The Apache error.log contains:
[Tue Sep 25 11:56:06 2012] [notice] Child 7956: Acquired the start mutex.
[Tue Sep 25 11:56:06 2012] [notice] Child 7956: Starting 64 worker threads.
[Tue Sep 25 11:56:06 2012] [notice] Child 7956: Starting thread to listen on
port 80.
[Tue Sep 25 11:56:22 2012] [warn] [client 149.0.0.184] incomplete
redirection target of '/otrs/index.pl' for URI '/' modified to
'http://149.0.0.64/otrs/index.pl'
Scalars leaked: 1
[Tue Sep 25 11:57:01 2012] [warn] [client 149.20.0.155] incomplete
redirection target of '/otrs/index.pl' for URI '/' modified to
'http://149.0.0.64/otrs/index.pl'
Scalars leaked: 1
Scalars leaked: 1
Scalars leaked: 1
Scalars leaked: 1
Scalars leaked: 1
Scalars leaked: 1
Scalars leaked: 1
Scalars leaked: 1
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Scalars leaked: 1
Scalars leaked: 1
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Scalars leaked: 1
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Scalars leaked: 1
Scalars leaked: 1
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Scalars leaked: 1
Scalars leaked: 1
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Scalars leaked: 1
Scalars leaked: 1
Scalars leaked: 1
[Tue Sep 25 12:32:18 2012] [notice] Parent: child process exited with status
3221225477 -- Restarting.
Scalars leaked: 1
Scalars leaked: 1
Scalars leaked: 1
[Tue Sep 25 12:32:27 2012] [notice] Apache/2.2.19 (Win32)
mod_apreq2-20090110/2.7.1 mod_perl/2.0.4 Perl/v5.12.3 configured -- resuming
normal operations
[Tue Sep 25 12:32:27 2012] [notice] Server built: May 20 2011 17:39:35
[Tue Sep 25 12:32:27 2012] [notice] Parent: Created child process 1036
Scalars leaked: 1
Scalars leaked: 1
Scalars leaked: 1
[Tue Sep 25 12:32:34 2012] [notice] Child 1036: Child process is running
[Tue Sep 25 12:32:34 2012] [notice] Child 1036: Acquired the start mutex.
[Tue Sep 25 12:32:34 2012] [notice] Child 1036: Starting 64 worker threads.
[Tue Sep 25 12:32:34 2012] [notice] Child 1036: Starting thread to listen on
port 80.
The suggested work around is disable de mod_perl.
I did that modifying httpd.conf Removing the following lines:
# load mod_perl
LoadFile 'C:/PROGRA~2/OTRS/StrawberryPerl/perl/bin/perl512.dll'
LoadModule perl_module modules/mod_perl.so
LoadModule apreq_module modules/mod_apreq2.so
But that not work because when apache start don´t find some files, following
text is a part from error.log from apache
[Thu Sep 20 10:57:38 2012] [notice] Child 2836: Child process is running
[Thu Sep 20 10:57:38 2012] [notice] Child 2836: Acquired the start mutex.
[Thu Sep 20 10:57:38 2012] [notice] Child 2836: Starting 64 worker threads.
[Thu Sep 20 10:57:38 2012] [notice] Child 2836: Starting thread to listen on
port 80.
[Thu Sep 20 11:08:17 2012] [error] [client 127.0.0.1] (OS 2)El sistema no
puede encontrar el archivo especificado. : couldn't create child process:
720002: index.pl, referer: http://localhost/otrs/index.pl?Action=AdminQueue
[Thu Sep 20 11:08:17 2012] [error] [client 127.0.0.1] (OS 2)El sistema no
puede encontrar el archivo especificado. : couldn't spawn child process:
C:/Program Files (x86)/OTRS/OTRS/bin/cgi-bin/index.pl, referer:
http://localhost/otrs/index.pl?Action=AdminQueue
[Thu Sep 20 11:08:17 2012] [error] [client 127.0.0.1] (OS 2)El sistema no
puede encontrar el archivo especificado. : couldn't create child process:
720002: index.pl, referer: http://localhost/otrs/index.pl?Action=A ...
oup=Ticket
[Thu Sep 20 11:08:17 2012] [error] [client 127.0.0.1] (OS 2)El sistema no
puede encontrar el archivo especificado. : couldn't create child process:
720002: index.pl, referer: http://localhost/otrs/index.pl?Action=A ...
up=Ticket;
[Thu Sep 20 11:08:17 2012] [error] [client 127.0.0.1] (OS 2)El sistema no
puede encontrar el archivo especificado. : couldn't spawn child process:
C:/Program Files (x86)/OTRS/OTRS/bin/cgi-bin/index.pl, referer:
http://localhost/otrs/index.pl?Action=A ... oup=Ticket
[Thu Sep 20 11:08:17 2012] [error] [client 127.0.0.1] (OS 2)El sistema no
puede encontrar el archivo especificado. : couldn't spawn child process:
C:/Program Files (x86)/OTRS/OTRS/bin/cgi-bin/index.pl, referer:
http://localhost/otrs/index.pl?Action=A ... up=Ticket;
[Thu Sep 20 11:08:20 2012] [error] [client 127.0.0.1] File does not exist:
C:/Program Files (x86)/OTRS/Apache/htdocs/favicon.ico
[Thu Sep 20 11:08:20 2012] [error] [client 127.0.0.1] File does not exist:
C:/Program Files (x86)/OTRS/Apache/htdocs/favicon.ico
[Thu Sep 20 11:08:20 2012] [error] [client 127.0.0.1] File does not exist:
C:/Program Files (x86)/OTRS/Apache/htdocs/favicon.ico
Who can help me? with
1.- Avoiding Apache Crash or
2.- uninstall mode_perl
I apreciatte your help
Antonio
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