Hi
To facilitate all services available to agents, you have two methods
1. If agent is also defined as a customer, then use "customer user <--> services" section in admin panel and assign services to agent/customer2. Alternatively, make required services as Default Services using "Edit Default Services" link in "customer user <--> services" section
Best Regards,
Sujeeva Tissaarachchi
From: Never Min
To: User questions and discussions about OTRS.
Cc: User questions and discussions about OTRS.
Sent: Tuesday, 12 July 2016, 9:05
Subject: Re: [otrs] Allowing agents to always select a customer code
- Same question about services. I want the agents to be able to select all the
services.
First set Ticket::Service::Default::UnknownCustomer to YES
http://your.otrs.host//otrs/index.pl?Action=AdminSysConfig;Subaction=Edit;Sy...
and edit default service:
http://your.otrs.host/otrs/index.pl?Action=AdminCustomerUserService
I hope this will help you.
-N
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