Hi All,
I am new to OTRS. I ran the install from freebsd
ports and all worked as it should. I configured the agent auth for LDAP and that
works as it should see below.
Feb 6 09:08:00 otrs OTRS-CGI-10[25784]:
[Notice][Kernel::System::Auth::LDAP::Auth] User: leons (CN=Leon
Swanepoel,OU=Unix,OU=Technology,OU=MWeb Online,DC=mweb,DC=com) authentication ok
(REMOTE_ADDR: 196.2.154.211).
Feb 6 09:08:00 otrs OTRS-CGI-10[25784]:
[Notice][Kernel::System::User::UserUpdate] User: 'leons' updated successfully
(1)!
Feb 6 09:08:00 otrs OTRS-CGI-10[25784]:
[Notice][Kernel::System::User::SetPassword] User: 'leons' changed password
successfully!
However the customer auth via LDAP keeps failing
with this error.
Feb 6 09:09:40 otrs OTRS-CGI-10[25791]:
[Error][Kernel::System::CustomerAuth::LDAP::Auth][Line:226]: Search failed!
0000208D: NameErr: DSID-031001CD, problem 2001 (NO_OBJECT), data 0, best match
of: 'DC=mweb,DC=com'
Does anyone have any ideas as to what could be
wrong here as the settings are the same for both?
Thanks
Leon