Installation:

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OTRS 2.2.6

Windows 2K3

MSSQL 2005

IIS 6.0

GNUPG 1.4.9

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I have had OTRS running in this environment successfully for 6 months (moved from a W2K3 / Apache / MySQL installation that ran for over a year).

Now I would like to do PG though the OTRS interface as opposed to Thunderbird so we can have everything all in one environment.

· Suffice to say, I have followed all of the documentation (GNUPG has been working for us as I said via Thunderbird, so the existing public and private keys are good)

· I have updated the PATH environment variable in Windows to ensure that the HOMEDIR for GNUPG is set appropriately, the local pub and sec ring files on the OTRS server have been updated to include the .asc keys that I need.

· I have entered the path to the bin as c:\gnupg\gpg.exe and updated the Crypt\PGP.pm file with this value as well.

· I have entered the hex key value and password in the Admin\System\Crypt interface

· I can manually decrypt the message via gpg on the server.

Problem Description:

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When in QueueView, OTRS displays an error on the “Crypt” header stating “gpg: No private key found to decrypt this message” and the body displays the encrypted message “--BEGIN PGP MESSAGE—etc…”

There is nothing in the var\otrs.log file indicating a failure with the PGP modules so I am at an utter loss.

Thank you!

Nathan Campbell
Systems Administrator
Dallas Symphony Orchestra
Morton H. Meyerson Symphony Center
Schlegel Administrative Suites
2301 Flora Street
Dallas, Texas 75201



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