I am new to OTRS, just installed the new version. I have sooo many questions, but let´s start with 1 or a few only. Besides my questions, the manual is - in my opinion - too detailed. I mean, there are many things HOW to configure the files and the system, but I would like to have answered some standard questions, such as: - how to respond to new tickets? Move them first to another queue or lock them first for a specific user or what? Anyway, this is my main question: I log in as "root@localhost". I know I should NOT!! But when I log in as a user I created, I cannot change priority for a mail or so, because it says: "mail is of user "root@localhost" permission" or somethin similar!! SO.. how can I EITHER log in as a user and have full "root@localhost" access (I put all permissions for this user) OR how can I change the user "root@localhost" to another user so that the mails that come in as a new ticket belong to this user? To explain better: we are only two people, working with OTRS. I don´t want to log in as root and set priority, permissions etc and then log in as another user again and work on the mails/tickets. If there is another/better manual out there besides the ones on otrs.org, please let me know! Thanks, Marc