In our setup (with ITSM), you have to link Services to customer users through the "Customer Users <-> Services" link. If you now select the Customer User with Services assigned, your drop down should be filled with the services you've setup for this user.

Hope this helps,
Arthur

On Fri, Nov 6, 2009 at 5:58 PM, Stijn Debruyckere <stijn.debruyckere@luciad.com> wrote:
Hi there,

I have enabled Service/SLA's and added a (valid) SLA and service.  As a
result, every ticket now has two new combo boxes in the free fields
part: Service and SLA.  But somehow the SLA combo doesn't display any
values, it just contains a dash.  The service combo box does work.  Does
anyone have any clues or hints to figure this one out?

Thanks a lot,
Stijn