hi, you can find this setting here: ADMIN -> Sysconfig -> Ticket -> Frontend::Agent::Ticket::ViewCompose i think your setting should be somethin like that: $QData{"Salutation"} $QData{"Signature"} $QData{"OrigFrom"} $Text{"wrote"}: $QData{"Body"} $QData{"StdResponse"} regards, patrick. -----Ursprüngliche Nachricht----- Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von konference@kraja.net Gesendet: Mittwoch, 17. September 2008 13:45 An: otrs@otrs.org Betreff: [otrs] signature before mail text Hello, i use OTRS 2.2.7 and i want in response to ticket get signature before text, under salutation. Where i setting this? Thank you? _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs