Hi Hugh,
Unfortunately, if your outgoing messages can not be delivered to the
SMTP host they are gone. OTRS does not have something like an 'outbox'
where the mail is queued.
This is one of the reasons why we prefer to configure Postfix or so on
an OTRS box. If the corporate (exchange/whatever) server or the
network is unavailable, the mail is still queued on the local system.
On Windows systems you can achieve something similar by installing the
SMTP service from IIS.
Of course,this does not help you with your current issue.
--
Mike.
On Mon, Oct 25, 2010 at 1:27 AM, Hugh Kelley
I had a temporary mail server authentication issue recently. Example below.
[Sun Oct 24 23:11:06 2010][Error][Kernel::System::Email::SMTP::Send][117] SMTP authentication failed: 5355.7.3 Authentication unsuccessful.
This caused my outbound messages and notifications to be undelivered. Now that the original issue has been resolved I was hoping the messages would be dequeued and sent. That doesn't appear to be the case.
Is there a setting I can enable to cause spooling? Are the messages somewhere I'm not looking?
Hugh
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