Hi,

I think you need/best use ACL for that. http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&CategoryID=5&ItemID=68

Another option is to customize the code, but related to your problem I myself do not have experience. Perhaps someone else has done it before.

gr,

Frans

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Luis Rodriguez
Sent: dinsdag 12 mei 2009 00:20
To: User questions and discussions about OTRS.
Subject: [otrs] Custom Status Names for diferents queues...

Hi everybody,

I need to know if is possible make this:

I have a custom queue called Despacho, and I want to create customized status for this queue, for example:

Recibido

En Despacho

Despachado

Cerrado

And no with standard status, new, open etc… and I want to this is no visible to the rest of queues…

I currently use OTRS 2.3.4 and ITSM 1.2.3

Thanks…

Luis Rodriguez

IT Manager

BMART S.A.

Guatemala C.A.

Email: lrodriguez@bmartgroup.com

Msn: luisgrodriguez@hotmail.com

Tel. (502) 2285-4514

Cel. (502) 5608-3521

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