Mike Waite wrote:
Hello list,
I have a couple question from a newbie.
I am in the process of looking for a helpdesk software solution and have been recommend OTRS.
Now I am getting reading to install the beast. What do you guys recommenced.
I was planning on a RedHat AS 3 install. Would the RPM work for this, or dou you suggest the source code.
Thanks
Hi, I installed on a Redhat Enterprise 3 machine. I did not try the rpm but installed from the tarball. It works great. Had some tweaking to do on permissions. It is a great software. Had to edit the httpd.conf to make the images to show up properly on a standard style. Arun -- Operations Manager ( USA ) arun@tripodsupport.com 800.406.9452 (toll-free) 214.315.4478 (direct) 866.544.4131 (support center) 512.233.0867 (fax) Tripod Support Solutions - 24x7 Technical Support and Server Management http://www.tripodsupport.com