Sorry I meant agents – as Supervisor I want to see at a glance who owns what tickets to balance workloads but I want to see it in the Dashboard screen

 

 

-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Guillaume Rehm
Sent: 05 March 2010 15:45
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Dashboard layout /deleting test tickets

 


Le 05/03/2010 16:00, Myriam O'Neill a écrit :

Hello

 

Is it possible to change the Dashboard layout so that I can see at a glance which staff are in charge of which tickets?

It's possible to add informations in Dashboard. What do you mean by staff ? I put customer info see this link : http://lists.otrs.org/pipermail/otrs/2009-August/027771.html

 

Also is it possible to delete test tickets used in the early days as they are reappearing in searches?

Use generic agent to delete these tickets.





CONFIDENTIALITY NOTICE: This email and any files transmitted with it are confidential and intended solely for the addressee. Moreover, this message may contain privileged information, the unauthorised disclosure or transmission of which may be unlawful. If you are not the intended recipient or an agent of the addressee charged with the handling or delivery of this message, please notify the sender immediately and delete all copies of the message from your computer systems. Please note: any views expressed in this email are those of the individual sender and may not necessarily reflect the views or accord with the stated policies of An Bord Pleanála.

FÓGRA RÚIN: Tá an ríomhphost seo agus aon chomhaid atá nasctha leis faoi rún agus dírithe amháin don seolaí. Lena chois sin, is féidir go bhfuil eolas faoi phribhléid cuimsithe san ríomhphost seo, arbh fhéidir go mba briseadh dlí a nochtadh nó a sheoladh gan údarás. Murar tusa an té ceapaithe chun an ríomhphost a fháil nó ionadaí an tseolaí dírithe chun an teachtairecht a láimhseáil nó a ghlacadh, ní foláir led thoil fios a chur ar an seoltóir ar an bpointe agus cóipeanna an teachtaireachta ar fad a ghlanadh de bhur gcórais ríomhaireachta. Tabhair faoi deara led thoil: aon tuairimí nochtaithe san ríomhphost seo is iad tuairimí an tseoltóra féin agus níl sé intuigthe gurb iad tuairimí An Bhord Phleanála nó go gcloíonn siad le polasaithe ráite an Bhoird.

Scanned by McAfee VirusScan


Scanned by MailMarshal - Marshal8e6's comprehensive email content security solution. Download a free evaluation of MailMarshal at www.marshal.com

 
 
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
 
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/



-- 
Guillaume REHM
Centre de Ressources Informatiques
Responsable Sécurité du Système d'Information (RSSI)
 
Bibliothèque Nationale et Universitaire de Strasbourg
5 rue du Maréchal Joffre
BP 51029
67070 Strasbourg
 
tél: 03 88 25 28 23
fax: 03 88 25 28 03
mail: guillaume.rehm@bnu.fr
web: http://www.bnu.fr




CONFIDENTIALITY NOTICE: This email and any files transmitted with it are confidential and intended solely for the addressee. Moreover, this message may contain privileged information, the unauthorised disclosure or transmission of which may be unlawful. If you are not the intended recipient or an agent of the addressee charged with the handling or delivery of this message, please notify the sender immediately and delete all copies of the message from your computer systems. Please note: any views expressed in this email are those of the individual sender and may not necessarily reflect the views or accord with the stated policies of An Bord Pleanála.

FÓGRA RÚIN: Tá an ríomhphost seo agus aon chomhaid atá nasctha leis faoi rún agus dírithe amháin don seolaí. Lena chois sin, is féidir go bhfuil eolas faoi phribhléid cuimsithe san ríomhphost seo, arbh fhéidir go mba briseadh dlí a nochtadh nó a sheoladh gan údarás. Murar tusa an té ceapaithe chun an ríomhphost a fháil nó ionadaí an tseolaí dírithe chun an teachtairecht a láimhseáil nó a ghlacadh, ní foláir led thoil fios a chur ar an seoltóir ar an bpointe agus cóipeanna an teachtaireachta ar fad a ghlanadh de bhur gcórais ríomhaireachta. Tabhair faoi deara led thoil: aon tuairimí nochtaithe san ríomhphost seo is iad tuairimí an tseoltóra féin agus níl sé intuigthe gurb iad tuairimí An Bhord Phleanála nó go gcloíonn siad le polasaithe ráite an Bhoird.

Scanned by McAfee VirusScan

Scanned by MailMarshal - Marshal8e6's comprehensive email content security solution. Download a free evaluation of MailMarshal at www.marshal.com