You can use the "generic agent" for that.

Remember that generic agent needs a script in cron in order to work.

 

Ciao, d.

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Da: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Per conto di Hooman Mesgary
Inviato: giovedì 10 luglio 2008 11.45
A: otrs@otrs.org
Oggetto: [otrs] Default Agent for Queue

Hi,

How can I set a default agent for a queue? I mean when a new ticket is created in queue Q or a ticket moved to queue Q, it automatically assigned to agent A.

Regards,

-Hooman

--
http://mesgary.com

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