Hi List,

 

I always have used OTRS as it is: every user agent click on a new ticket to send a response and become the owner of that ticket.

 

I would like to know if there is a way to assign automaticaly new tickets to user agents some like a round robin sequence or to a idle agent like PBX systems at a call centers.

 

All help is appreciated.

 

Thanks in advance

 

Karlos