There isn’t a similar notification in Notification list. There are only:

Agent::NewTicket

Agent::FollowUp

Agent::LockTimeout

Agent::OwnerUpdate

Agent::ResponsibleUpdate

Agent::AddNote

Agent::Move

Agent::PendingReminder

Agent::Escalation

Agent::EscalationNotifyBefore

If I had to create it how can I enable it? It isn’t a default notification…

Thank you

Da: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Per conto di Marco Vannini
Inviato: giovedì 4 marzo 2010 17.01
A: User questions and discussions about OTRS.
Oggetto: Re: [otrs] Notification for Agents/operators

notification (event)

On Thu, Mar 4, 2010 at 4:59 PM, Alessandro d'Ambrosio <alessandro.dambrosio@unimi.it> wrote:

Hi,

in my Otrs i would like to send notifications by e-mail when a ticket change status to my agents/operators. Now only Customer Users can receive these messages.

How can I perform this for agents?

Thank you,

Ale

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