2009/1/29 sol sol <sollebol@gmail.com>

Hi steve,
so it is not as easy as this sounds :
http://lists.otrs.org/pipermail/dev/2003-December/000306.html ?

i also do prefer plain text, but companus rules these days are that every mail needs to be signed with a .jpg logo with all needed info about company and with the company logo..

i found indeed the problem that rt is not really made for windows, so thats unfortunally no option :(

I think it is a bit a shame that the html output mail is not included with otrs, it would make it the ideal ticket system :(

2009/1/29 Steven Carr <steven.carr@khipu-networks.com>

sol sol wrote:

> isnt there any way to let the outgoing mail be sented in html format?
> (only outgoing is needed)
> so a logo could be used?

Yes but it will take you months to re-code the parts of OTRS used to
sent emails.

> if not i wasted lots of time with otrs cause then otrs is totaly not
> usefull thes days of multimedia if you understand me.

Depends on your target, personally I prefer plain text emails, IMHO HTML
should be kept to the browser (but that is an argument for a different
mailing list).

> cause we have lots of subdivisons that use there own logo and or html
> teplates.
> if not, anyone got an alternative for otrs that can do html outgoing?
> thanks

I think Request Tracker can now handle sending HTML emails, but it
doesn't run well on a Windows platform.

Steve

--
Steven Carr
Senior Network Security Engineer - Khipu Networks Ltd.
support@khipu-networks.com - www.khipu-networks.com
Secure - Compliant - Infrastructure

Registered Office: Fairfax House, 15 Fulwood Place, London WC1V 6AY
Registered in England. Company Number 5218573

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