When a customer zooms in on a ticket, on the right hand side, is some information about the ticket. One of those items lists the owner of the ticket. How could I change the CustomerTicketZoom.dtl to show the full name of the owner of the ticket instead of just his login name?
Let me know if that makes sense.
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Jake Covert
Infrastructure Analyst
Electronic Data Systems
PSIC Support Group
(586) 986-9698 Work
(586) 518-3859 Pager
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