Apparently the problem is due to the TradeMark (TM) sign when running either the OTRSBusinessAvailabilityCheck or the OTRSBusinessEntitlementCheck but I haven’t found the file that I can modify in order to avoid seeing it.

The files that I have checked and modified (removed the TradeMark (TM) sign) so far are the following:

· i18n/otrs/otrs.el.po

· Kernel/Language/el.pm

· Kernel/Config/Files/Daemon.xml

· /Kernel/Config/Files/ZZZAAuto.pm

Furthermore I have checked the “Kernel/System/Console/BaseCommand.pm” file around line 610 and the problem arises when performing the print action for the $Text variable that has the ASCII string in it (that is the “Checking availability of OTRS Business Solution\x{2122}” text).

Is there a Perl module required to perform the correct printing with ASCII?? Should I try to decode it??

Any ideas are welcome since with this problem every 10minutes I am getting an e-mail which I shouldn’t.

Regards,

George

From: otrs [mailto:otrs-bounces@lists.otrs.org] On Behalf Of Dimitrakakis Georgios
Sent: Tuesday, August 23, 2016 12:41 PM
To: otrs@lists.otrs.org
Subject: [otrs] OTRS Daemon Frequent Error

Hi!

I am trying to set and test the free (initially) OTRS version for our organization but when the otrs.Daemon.pl starts

I am getting the following error:

[TIMESTAMP] otrs.Daemon.pl: "\x{2122}" does not map to ascii at /opt/otrs/Kernel/System/Console/BaseCommand.pm line 610.

At the same time an e-mail alert is triggered and getting the same info as an e-mail from “OTRS Notifications” and

subject “OTRS Scheduler Daemon Cron: OTRSBusinessAvailabilityCheck”.

Since the otrs.Daemon.pl does the check recursively is very annoying to receive frequently and over and over again the same e-mail alert.

Does anyone know how to solve it?

Looking forward for your suggestions.

Best regards,

George Dimitrakakis