Greg, You were right on with this. I had looked right by this on several occasions. Just didn't notice that there was nothing selected. Thank you for the assist. LQ
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Greg Horne Sent: Thursday, May 01, 2008 5:13 PM To: 'User questions and discussions about OTRS.org' Subject: Re: [otrs] No Email Reply Option ... !?
If I recall correctly, I saw this happen when I created a queue and did not associate an did not choose a responce to go with the queue on the results screen after adding the queue. Try going to the admin section, select Responses<->Queue,Select the queue that you are having a problem with and select a response, and click submit and test.
Hope this helps.
Greg Horne gehorne
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]On Behalf Of LQ Marshall Sent: Thursday, May 01, 2008 4:39 PM To: 'User questions and discussions about OTRS.org' Subject: [otrs] No Email Reply Option ... !?
I have one queue that I have somehow configured to now allow email replies.
The compose email link is missing from any ticket in this queue, and I haven't been able to figure out how I did this?
Anyone willing to give their 2 cents on where to look to correct this?
tia, LQ