Hi Shrikant,

you should read this one:

http://doc.otrs.org/3.0/en/html/x2243.html

Cheers, Nils

On 03.12.2010, at 10:13, shrikant k wrote:

Hello all

 

            guys i wanted to add a new  feild of  phone number in customer info  module so taht all the agents can see

the number and call them .

 

regard

shrikant

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— 
Nils Leideck
Senior Consultant

http://webint.cryptonode.de / a Fractal project

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