On Mon, Jan 26, 2009 at 9:56 AM, Mikael Kermorgant
<mikael.kermorgant@gmail.com> wrote:
Hello,
I've setup the customer backend of our otrs 2.2.4 to be in ldap.
Now I face a problem to get a coherent view from the user point of view, because John Doe's mail tickets are associated to "john.doe@example.com" but when he logs into the web interface, he's authenticated as "jdoe".
By associating "UserLogin" to "mail", John Doe can now see the list of his mail-orginated tickets from the web interface, which is better than having "UserLogin" associated to "uid".
The bas thing about that is that :
1) I've had to modify a sql statement in Ticket.pm (line 3389 : id) IN (0";
2) John Doe can't see the details of his tickets. Logs say :
Permission denied because module
(Kernel::System::Ticket::CustomerPermission::CustomerIDCheck) is
required (UserID: john.doe@example.com 'ro' on TicketID:
17621)!